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All Systems Operational

Zenya SaaS




Operational

Zenya Cloud Services




Operational

Zenya Mobile Apps




Operational

Zenya communication channels




Operational

iQualify




Operational

Welcome on the status page for Zenya and related cloud services. If your organization experiences unavailability of Zenya, iQualify or related cloud services, first check this page to see if the outage is already known. For registered contacts of customers with an active subscription: In case no outage has yet been published on this page, you can contact the Zenya Servicedesk on +31 (0) 40 8485848 or +32 (0)32030291. Outside office hours (Monday-Friday 08:00 - 18:00) you can leave a message on our emergency number +31 (0) 408485899. For more information to determine on what SaaS ring and in what Azure region your Zenya environment is running on, check out https://webshare.zenya.work/379bs8l8wwlpkl8g

External Services

Azure

Scheduled Maintenance

Maintenance underlying infrastructure Documents Editor/DashboardingPlanned maintenance

Schedule

July 14, 2025 19:00 - 23:00 CEST

Components

Zenya Cloud Services

Locations

Documents (HTML) editor, Dashboarding

Description

We will be updating the underlying infrastructure of the Documents HTML Editor and the Zenya Dashboarding component. Because of this you might experience service disruption when trying to access the Documents HTML Editor or Zenya Dashboarding within the maintenance window.
Zenya SaaS - Infrastructure maintenance Planned maintenance

Schedule

July 28, 2025 19:00 - 23:00 CEST

Components

Zenya SaaS

Locations

Default Ring (West Europe)

Description

During this maintenance window, we will make improvements to the Zenya SaaS infrastructure. Our primary goal is to provide the highest possible availability and continuously optimize the performance of our services. We aim to roll out these improvements with minimal disruption so that you can continue to enjoy our high-quality services. During this maintenance window, the Zenya environment of your organization will be set to read-only for a maximum of a few minutes. This means it will not be possible to modify Zenya content, for example submit cases. But viewing or searching for documents will work as expected. Also, during the period maintenance is being done on the Zenya environment, the dashboards are not available for a maximum of a few minutes.
Zenya SaaS - Infrastructure maintenancePlanned maintenance

Schedule

July 31, 2025 19:00 - 23:00 CEST

Components

Zenya SaaS

Locations

Default Ring (West Europe)

Description

During this maintenance window, we will make improvements to the Zenya SaaS infrastructure. Our primary goal is to provide the highest possible availability and continuously optimize the performance of our services. We aim to roll out these improvements with minimal disruption so that you can continue to enjoy our high-quality services. During this maintenance window, the Zenya environment of your organization will be set to read-only for a maximum of a few minutes. This means it will not be possible to modify Zenya content, for example submit cases. But viewing or searching for documents will work as expected. Also, during the period maintenance is being done on the Zenya environment, the dashboards are not available for a maximum of a few minutes.
Zenya SaaS - Infrastructure maintenance Planned maintenance

Schedule

August 4, 2025 19:00 - 23:00 CEST

Components

Zenya SaaS

Locations

Slow Ring (West Europe), Slow Ring (North Europe)

Description

During this maintenance window, we will make improvements to the Zenya SaaS infrastructure. Our primary goal is to provide the highest possible availability and continuously optimize the performance of our services. We aim to roll out these improvements with minimal disruption so that you can continue to enjoy our high-quality services. During this maintenance window, the Zenya environment of your organization will be set to read-only for a maximum of a few minutes. This means it will not be possible to modify Zenya content, for example submit cases. But viewing or searching for documents will work as expected. Also, during the period maintenance is being done on the Zenya environment, the dashboards are not available for a maximum of a few minutes.
Zenya SaaS - Infrastructure maintenancePlanned maintenance

Schedule

August 7, 2025 19:00 - 23:00 CEST

Components

Zenya SaaS

Locations

Slow Ring (West Europe)

Description

During this maintenance window, we will make improvements to the Zenya SaaS infrastructure. Our primary goal is to provide the highest possible availability and continuously optimize the performance of our services. We aim to roll out these improvements with minimal disruption so that you can continue to enjoy our high-quality services. During this maintenance window, the Zenya environment of your organization will be set to read-only for a maximum of a few minutes. This means it will not be possible to modify Zenya content, for example submit cases. But viewing or searching for documents will work as expected. Also, during the period maintenance is being done on the Zenya environment, the dashboards are not available for a maximum of a few minutes.
Zenya SaaS - Infrastructure maintenancePlanned maintenance

Schedule

August 11, 2025 19:00 - 23:00 CEST

Components

Zenya SaaS

Locations

Default Ring (West Europe)

Description

During this maintenance window, we will make improvements to the Zenya SaaS infrastructure. Our primary goal is to provide the highest possible availability and continuously optimize the performance of our services. We aim to roll out these improvements with minimal disruption so that you can continue to enjoy our high-quality services. During this maintenance window, the Zenya environment of your organization will be set to read-only for a maximum of a few minutes. This means it will not be possible to modify Zenya content, for example submit cases. But viewing or searching for documents will work as expected. Also, during the period maintenance is being done on the Zenya environment, the dashboards are not available for a maximum of a few minutes.
Deployment of Zenya 7.6.0 update on Zenya SaaS - Slow ring Planned maintenance

Schedule

August 25, 2025 19:00 - 23:59 CEST

Components

Zenya SaaS

Locations

Slow Ring (West Europe), Slow Ring (North Europe)

Description

Update 7.6.0 contains several new functionalities and bugfixes, for more information check https://update.infoland.eu/2025/05/26/zenya-7-6-0-0/ The Slow ring will also be updated to the latest minor version immediately after the 7.6.0 update. The maintenance will take a maximum of 5 hours to complete. We will obviously try to minimize the disruption as best as possible. The planned maintenance will however have a temporary effect on the operation of your Zenya environment. During the maintenance window it will not be possible, for a short period of time, to execute certain activities such as reporting a new case or searching for documents for example.